Priority Care Home is registered to provide “Accommodation for persons who require personal care”, for residents aged 65 and over, who have a diagnose of dementia. The service type is stipulated under – “Care home service without nursing”.
Management, care staff and auxiliary staff at Priority Care Home all have training and experience in supporting residents with their mental health needs in a person centred, compassionate and understanding way.
All the services detailed below are delivered in line with CQC standards and relevant policies and procedures.
More details on our care provision can be found in our Service User Guide and Statement of Purpose
At Priority Care we work in partnership with health professionals and residents’ family members or representatives to ensure the health and well-being is optimised and maintained.
Referrals are made to General Practitioners where necessary, and an ambulance is called in an emergency. We ensure that all medication is administered at the correct times, by qualified professionals and recorded appropriately.
We also assist and support residents to choose their meals and drinks independently whilst we monitor their nutrition and fluid intake. If required, a referral will be made to a dietician. Residents who are not able to eat and/or drink independently are assisted by our care staff in a dignified and sensitive manner.
We manage incontinence effectively, efficiently, and safely as we have the appropriate aids in place with a robust toileting regime.
We work in partnership with other multi-disciplinary agencies to ensure that the level of care is maintained. This involves participating in reviews if required, reporting any changes in needs and any concerns in relation to health which would warrant a professional’s opinion.
We provide a full needs assessment for all our residents to determine if we can cater for their needs. From this information, a person-centred care plan is created, based on the input from the residents themselves, their families, and professionals. We will aim to obtain as much information as we can in order to support the residents in a way they would like.
A Risk Assessment is also devised to accompany their care plan which will highlight potential areas of risk and how we can provide further support. These documents are updated regularly in line with changes in their needs. Residents and families are invited to read the care plan and sign them.
We help and support to all our residents with all aspects of personal care, in a non-obtrusive manner and encourage independence wherever possible.
Whether the resident wishes to have a bath, a shower, or a full body wash, this can be offered in the privacy of their own room or communal bathrooms, where dignity and privacy are upheld at all times.
We also offer support with:
We have a robust “key worker” system at Priority Care Home, which ensures that each resident will have the same staff supporting them on a regular basis. This gives continuity of care which allows relationships and trust to develop. These are all vital elements of supporting our residents at Priority Care Home.
The Management team offer full support and back up to our residents and care staff on a day-to-day basis as part of a collective and collaborative team. The combined knowledge and qualifications of the team form a wealth of experience, in supporting people living with mental health conditions.
The acceptance of providing our services to any individual is dependent on our ability to meet the needs, wants and desires of each resident. A full needs assessment is carried out by Management face-to-face or over the phone, to assess and determine if all their needs can be met should they be admitted at Our Home.
We ensure that the environment is clean, warm, comfortable, homely and that rooms are not cluttered, and communal areas are kept safe. All beddings are laundered, all bedrooms and communal areas are cleaned daily. Décor is kept fresh and clean, and that the property is regularly maintained and updated. CCTV is in operation within the communal places.
We arrange for entertainment and activities to be provided as often as possible so that residents can have stimulation and enjoyment. We have an activity programme which is reviewed regularly and caters for all interests and abilities.
We strive to maintain a happy, peaceful, and caring environment.